Respect is the rule,
not the exception.
Our guidelines are designed to ensure that everyone who uses the Allnera platform has a safe, positive, and respectful experience.
Core Principles
Treat everyone with respect
Our community is diverse, and you will encounter people with different backgrounds and beliefs. Always be polite and professional.
Communication matters
Keep communication focused on the service or transaction. Harassment, discrimination, and hate speech are strictly prohibited.
Safety first
Follow all local laws and regulations. Do not engage in unsafe driving or ask others to break the law.
Expected Behavior
Arrive on time for bookings and pick-ups.
Maintain cleanliness in vehicles and properties.
Provide accurate information in listings and profiles.
Respect waiting time limits and cancellation policies.
Report any safety incidents immediately.
Prohibited Actions
Physical contact with other users or their property without permission.
Carrying weapons while using the Allnera app.
Discrimination based on race, religion, gender, or orientation.
Fraudulent activity or payment manipulation.
Sharing account access with others.
Consequences of Violation
Violation of our Community Guidelines may result in loss of access to the Allnera platform. We review all reports thoroughly and take appropriate action, which may include permanent account deactivation.